Goldfish Swim School - Westerville

Front Desk / Customer Service Representative

Location

Westerville, OH

Type

Part Time

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School-Westerville! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals

Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Resolves customer concerns/complaints using a professional approach.
  4. Assists members with purchases of merchandise and vending.
  5. Greets parents and students as they report to the front desk.
  6. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  7. Checks voicemail and email correspondence and responds in a timely manner.
  8. Fulfills other duties and responsibilities as assigned by the Employer.

 

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